Working closely
with tenants
Direct relations
without intermediation
An integrated operator, the Company has an in-house team of accounting managers, technical staff, client managers and asset managers, ensuring regular and personalised exchanges with its tenants. The lessor-lessee relationship is based on more than just the property on offer, it is based on dialogue, a tool for understanding each other’s expectations and improving tenant satisfaction.
Close Tenant Relationships
Tenant Satisfaction
86%
2025 – target: 80% – +6 percentage points vs 2024
Environmental Committees
98%
Of occupied assets – target: 90%
RRgulatory Findings Resolved
95%
2025 regulatory inspections – target: 90%
Integrated Real Estate Platform
FULL CONTROL OF THE VALUE CHAIN
From development through to property and
asset management, Société de la Tour Eiffel
oversees the entire real estate value chain,
enabling a responsive and efficient service
tailored to tenants’ needs.
Direct Tenant Relationships
NO INTERMEDIARIES
A fully integrated management model,
with no third-party intermediaries,
enabling personalised interactions
and long-term relationships built
on trust and transparency.
Safe and Secure Buildings
SAFETY & COMPLIANCE
100% of regulatory inspections completed
in 2025. Continuous monitoring of building
systems, access control and indoor
air quality to ensure occupants’ safety,
comfort and well-being.
Tenant & Occupier Performance Indicators
| Target | 2025 | 2024 | |||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Tenant satisfaction(Annual survey) | ≥ 80 % | 86 % | 80 % | ||||||||||||||||||||||||||||||||||||||||||||||
Environmental Committees Held(Occupied assets) | ≥ 90 % | 98 % | 83 % | ||||||||||||||||||||||||||||||||||||||||||||||
Wide Range of Tenant Services(Fitness facilities, staff restaurants, etc.) | ≥ 95 % | 91 % | 89 % | ||||||||||||||||||||||||||||||||||||||||||||||
Helpdesk | 100 % | 100 % | 100 % | ||||||||||||||||||||||||||||||||||||||||||||||
Regulatory Inspections Completed | 100 % | 100 % | 100 % | ||||||||||||||||||||||||||||||||||||||||||||||
Regulatory Inspection Findings Resolved | ≥ 90 % | 95 % | 94 % | ||||||||||||||||||||||||||||||||||||||||||||||
Accessibility PRM(% of floor area) | 100 % | 85 % | 85 % | ||||||||||||||||||||||||||||||||||||||||||||||
Assets with Natural Ventilation
| ≥ 90 % | 81 % | 81 % |
The pillars of tenant relations
AN INTEGRATED OPERATOR
Our mastery of the entire real estate cycle enables us to meet the expectations of our tenants, to offer them solutions adapted to their needs and to act quickly and efficiently.
PROXIMITY
Our direct management, without any intermediation, allows us to maintain a close relationship with our tenants and all stakeholders. We build lasting relationships with our clients, in a spirit of trust and exchange, facilitation and transparency for a better feedback of information.
SAFE PREMISES
The health and safety of users within our premises is an absolute priority for Société de la Tour Eiffel.
To ensure it, in accordance with regulatory standards and beyond, our buildings are regularly checked and monitored on an ongoing basis.
A DIVERSIFIED SERVICE OFFERING
Whether it is a fitness center, restaurant, nursery or PropTech, we offer a wide range of services to our tenants and their employees. 56% of our assets currently have at least one service and we are constantly updating our proposals as needs evolve.
Changes in the way we survey
Every year, we survey tenant satisfaction through a quick questionnaire. Overall evaluation of the building, technical aspects, comfort and well-being: our questions cover various aspects. The objective is to understand the feeling in the day-to-day use of the workplace and the expectations of everyone to improve the services we offer.
During the health crisis linked to the Covid-19 epidemic, one section of questions focused in particular on support during the emergency period. In 2022, the focus shifted to how the company helped tenants meet their new obligations with regard to the Dispositif Éco-Énergie Tertiaire (satisfaction rate of 80%).
Our Governance
Our strategy