Working closely
with tenants
Direct relations
without intermediation
An integrated operator, the Company has an in-house team of accounting managers, technical staff, client managers and asset managers, ensuring regular and personalised exchanges with its tenants. The lessor-lessee relationship is based on more than just the property on offer, it is based on dialogue, a tool for understanding each other’s expectations and improving tenant satisfaction.
The barometer
Our tenant satisfaction measurement incorporates criteria such as the health and safety of clients, accessibility and diversification of our service offering. It is accompanied by the definition of clear objectives that guide our action.
| 2020 | 2021 | 2022 | 2023 target | ||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Tenant satisfactionImproved tenant satisfaction for all of our assets | |||||||||||||||||||||||||||||||||||||||||||||||||
Regions Greater Paris | N/A 70% | 70% N/A | N/A 74% | 80% 80% | |||||||||||||||||||||||||||||||||||||||||||||
Client health and safetyChecking the safety of users within the premises | N/A | New | 82% | 90% | |||||||||||||||||||||||||||||||||||||||||||||
AccessibilityIncreased accessibility of the assets to people with reduced mobility | 52% | 55% | 76% | 80% | |||||||||||||||||||||||||||||||||||||||||||||
ServicesDiversification of services for occupants | 69% | 79% | 76% | 70% |
The pillars of tenant relations
AN INTEGRATED OPERATOR
Our mastery of the entire real estate cycle enables us to meet the expectations of our tenants, to offer them solutions adapted to their needs and to act quickly and efficiently.
PROXIMITY
Our direct management, without any intermediation, allows us to maintain a close relationship with our tenants and all stakeholders. We build lasting relationships with our clients, in a spirit of trust and exchange, facilitation and transparency for a better feedback of information.
SAFE PREMISES
The health and safety of users within our premises is an absolute priority for Société de la Tour Eiffel.
To ensure it, in accordance with regulatory standards and beyond, our buildings are regularly checked and monitored on an ongoing basis.
A DIVERSIFIED SERVICE OFFERING
Whether it is a fitness center, restaurant, nursery or PropTech, we offer a wide range of services to our tenants and their employees. 56% of our assets currently have at least one service and we are constantly updating our proposals as needs evolve.
A tenant’s testimonial
As a tenant for more than ten years with Société de la Tour Eiffel, Daikin has built close relationships with the teams that are always available to meet our office needs. Already located in Aix-en-Provence, we asked them to change premises as we had to expand. The Indigo building was perfectly suited to our project to expand a technical training hub for our air conditioning, heating and refrigeration businesses. We also set up a sales branch there.
- Christophe Mutz
- Chairman of Daikin France
Changes in the way we survey
Every year, we survey tenant satisfaction through a quick questionnaire. Overall evaluation of the building, technical aspects, comfort and well-being: our questions cover various aspects. The objective is to understand the feeling in the day-to-day use of the workplace and the expectations of everyone to improve the services we offer.
During the health crisis linked to the Covid-19 epidemic, one section of questions focused in particular on support during the emergency period. In 2022, the focus shifted to how the company helped tenants meet their new obligations with regard to the Dispositif Éco-Énergie Tertiaire (satisfaction rate of 80%).
Our Governance
Our strategy