ESG Contribution

Tenant satisfaction

Fair measurement,
clear guidance

Tenant satisfaction is at the heart of our concerns. In order to improve it, we regularly measure it and establish a climate of trust with our tenants.

 

The barometer

Our tenant satisfaction measurement incorporates criteria such as the health and safety of clients, accessibility and diversification of our service offering. It is accompanied by the definition of clear objectives that guide our action.

 

201920202023 target

Tenant satisfaction

Improved tenant satisfaction for all of our assets
(% tenant satisfaction)

 

 

80%

Regions

Greater Paris

65%

 

NA

70%

Client health and safety

Checking the safety of users within the premises
(% of regulatory controls with lifting of actual reservations within 3 months)

New

TBD

Accessibility

Increased accessibility of the assets to people with reduced mobility
(% of accessible surface area)

52%

80%

Services

Diversification of services for occupants
(% of assets in number with a range of services for occupants)

69%

70%

The pillars of tenant satisfaction

AN INTEGRATED OPERATOR

Our mastery of the entire real estate cycle enables us to meet the expectations of our tenants, to offer them solutions adapted to their needs and to act quickly and efficiently.

PROXIMITY

Our direct management, without any intermediation, allows us to maintain a close relationship with our tenants and all stakeholders. We build lasting relationships with our clients, in a spirit of trust and exchange, facilitation and transparency for a better feedback of information.

SAFE PREMISES

The health and safety of users within our premises is an absolute priority for Société de la Tour Eiffel.
To ensure it, in accordance with regulatory standards and beyond, our buildings are regularly checked and monitored on an ongoing basis.

A DIVERSIFIED SERVICE OFFERING

Whether it is a fitness center, restaurant, nursery or PropTech, we offer a wide range of services to our tenants and their employees. 56% of our assets currently have at least one service and we are constantly updating our proposals as needs evolve.

A tenant’s testimonial

As a tenant for more than ten years with Société de la Tour Eiffel, Daikin has built close relationships with the teams that are always available to meet our office needs. Already located in Aix-en-Provence, we asked them to change premises as we had to expand. The Indigo building was perfectly suited to our project to expand a technical training hub for our air conditioning, heating and refrigeration businesses. We also set up a sales branch there.

  • Christophe Mutz
  • Chairman of Daikin France

Changes in the way
we survey

Every year, we survey tenant satisfaction through a quick questionnaire. Overall evaluation of the building, technical aspects, comfort and well-being: our questions cover various dimensions. The objective is to understand the feeling in the day-to-day use of the workplace and the expectations of everyone to improve the services we offer.
This year, in light of the health crisis linked to the Covid-19 epidemic, a section of questions focused in particular on support during the emergency period.

Our strategy

Our services